Frequently Asked Questions

What is our Refund and Exchange policy? 我们的退款和更换政策是什么？

We offer 15 days money back, but please make sure the original packaging is not damaged. 我们提供15天退款，但请确保原包装没有被损坏
How do I buy your products? 如何购买我们的产品

Click on “Product” in the header, and buy in the online store. 点击 Product 在线商店即可购买
Are you products all natural? 我们的产品是纯天然的吗？

Our incense is produced in the Tibetan area of Qinghai, China. It is entirely made of natural medicinal materials and spices; the incense is hand-ground and made without any artificial synthetic additives. 100% money back guarantee. 我们的香生产与中国青海藏区，完全用天然药材香料，手工研磨制作，不添加任何人工合成添加剂 100%退款保证
Do you have a valid business license? 我们有合法的商业执照吗？

We have legal business licenses in BC, Canada and China. 我们在加拿大BC省和中国都有合法的商业执照
Can you wholesale? 我们可以批发吗？

We accept wholesale contracts from retailers and can give wholesale discounts. For wholesale matters, please contact our Sales and Marketing Manager 我们接受零售商批发，并可以给予一定的批发折扣批发事宜请联系： Jimmy Xie 7789036232 Jimmyxiejin@gmail.com
What are your delivery options? 我们的产品有什么配送方式？

We offer pickup and delivery services. We have local delivery in most Metro Vancouver area. (Free Local Delivery when you spend over $45, otherwise $5 delivery Fee) We also can delivery to US and Canada by Canada Post. (Free Canada Post Delivery when you spend over $68 , otherwise $5 delivery Fee) We have US delivery fee promotion now, and Free USPS delivery when you spend over US$35, otherwise $5 delivery Fee) 我们提供城市自提点和配送服务我们提供温哥华地区本地配送服务（$49免运费, 运费$5）加拿大以及美国地区由加拿大邮政配送（$99免运费,运费$5）目前有美国地区邮政优惠，满$35 美金免运费（由美国邮政配送）