Question 1

How do I buy your products? 如何购买我们的产品

Accepted Answer

Click on “Product” in the header, and buy in the online store.
点击 Product 在线商店即可购买

Question 2

What is our Refund and Exchange policy? 我们的退款和更换政策是什么？

Accepted Answer

We offer 15 days money back, but please make sure the original packaging is not damaged.
我们提供15天退款，但请确保原包装没有被损坏

Question 3

What are your delivery options? 我们的产品有什么配送方式？

Accepted Answer

We offer pickup and delivery services.
We have local delivery in most Metro Vancouver area. (Free Local Delivery when you spend over $45, otherwise $5 delivery Fee)
We also can delivery to US and Canada by Canada Post. (Free Canada Post Delivery when you spend over $68 , otherwise $5 delivery Fee)
We have US delivery fee promotion now, and Free USPS delivery when you spend over US$35, otherwise $5 delivery Fee)
我们提供城市自提点和配送服务
我们提供温哥华地区本地配送服务 （$49免运费, 运费$5）
加拿大以及美国地区由加拿大邮政配送 （$99免运费,运费$5）
目前有美国地区邮政优惠，满$35 美金免运费（由美国邮政配送）

Question 4

Are you products all natural? 我们的产品是纯天然的吗？

Accepted Answer

Our incense is produced in the Tibetan area of Qinghai, China. It is entirely made of natural medicinal materials and spices; the incense is hand-ground and made without any artificial synthetic additives.
100% money back guarantee.
我们的香生产与中国青海藏区，完全用天然药材香料，手工研磨制作，不添加任何人工合成添加剂
100%退款保证

Question 5

Do you have a valid business license? 我们有合法的商业执照吗？

Accepted Answer

We have legal business licenses in BC, Canada and China.
我们在加拿大BC省和中国都有合法的商业执照

Question 6

Can you wholesale? 我们可以批发吗？

Accepted Answer

We accept wholesale contracts from retailers and can give wholesale discounts.
For wholesale matters, please contact our Sales and Marketing Manager
我们接受零售商批发，并可以给予一定的批发折扣
批发事宜请 联系 ：
Jimmy Xie
7789036232
Jimmyxiejin@gmail.com

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